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Maintenance Reporting

Log a Maintenance Issue

Welcome to Courtneys Property Management portal. Here you can log your property maintenance requests and our team will endeavour to respond as soon as possible.

Dear Tenant

If you require a repair at your home please complete the form below and we will contact you shortly. Please note that in the majority of cases we will require landlord approval prior to a maintenance job being undertaken. This may take up to seven working days from when you log a request, therefore please take this into consideration. Anything that possesses an imminent risk to Health & Safety will of course be dealt with immediately.

Once your landlord approves the job request, a quote will be obtained from our suppliers which will require a home visit. In some cases more than one quote is required and it may take up to seven working days for the landlord to give approval to proceed. Once approved your maintenance issue will be categorised as one of the priority statuses below and dealt with accordingly. Where the issue is caused by the actions or inactions of the tenant, they may be expected to pay the cost of any associated invoices.

High Priority: 24 - 48 hours

Medium Priority: 4 - 5 Working Days

Low Priority: 10 - 15 Working Days

What our clients say about our service...

Tim was great and the service, excellent!

candela urrutia

We recently found a flat to rent through Courtneys, all the team has been professional, friendly and very helpful, replying always quickly and with very polite manner to our inquir...

Ghiringhelli Manuela

Had a very smooth experience securing my new flat through Courtneys. They have been very responsive whenever we needed anything and see to any repairs very quickly - very reliable.

Liam O'Hare

Tim from Courtneys was an absolute pleasure to work with - he was extremely attentive, knowledgeable and was instrumental in ensuring the sale got over the line. As first time buy...

Kerry Barnes

Sanjiv has been exceptionally helpful from the first time that we met him and he continues to be easily contactable and friendly. He explains processes clearly and responds to our ...

Ms C Mellor

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