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Maintenance Reporting

Log a Maintenance Issue

Welcome to Courtneys Property Management portal. Here you can log your property maintenance requests and our team will endeavour to respond as soon as possible.

Dear Tenant

If you require a repair at your home please complete the form below and we will contact you shortly. Please note that in the majority of cases we will require landlord approval prior to a maintenance job being undertaken. This may take up to seven working days from when you log a request, therefore please take this into consideration. Anything that possesses an imminent risk to Health & Safety will of course be dealt with immediately.

Once your landlord approves the job request, a quote will be obtained from our suppliers which will require a home visit. In some cases more than one quote is required and it may take up to seven working days for the landlord to give approval to proceed. Once approved your maintenance issue will be categorised as one of the priority statuses below and dealt with accordingly. Where the issue is caused by the actions or inactions of the tenant, they may be expected to pay the cost of any associated invoices.

High Priority: 24 - 48 hours

Medium Priority: 4 - 5 Working Days

Low Priority: 10 - 15 Working Days

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Courtneys have been very professional to work with, finding us our new flat. It was a very good experience with no issues and Sanjiv and his colleagues were very friendly, kind and...

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Sanjiv has been exceptionally helpful from the first time that we met him and he continues to be easily contactable and friendly. He explains processes clearly and responds to our ...

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Courtneys Estate Agents is a perfect example of what an estate agent should be. I have let out two of my properties with them (one residential and one commercial) and both times I ...

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Sanjiv handled the lease sale to our clients very efficiently. I was most impressed with his proactive approach to seeking responses and updating all parties to progress the matter...

Mr J Akhtar

Farooq has been immensely helpful and accommodating when it came to our requirements for a new rented flat. Very professional level of service and always on call when necessary. We...

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